The problem started when I upgraded to Win10 build 1809 from 1803 and also updated the HP BIOS on Feb 15th 2019. I have been on 20+ hours of tech support calls and remote control sessions over the last 4 months with MS and HP engineers to no avail. 4 seconds later, it automatically reboots. Today I finally got a fix!!! Read on.Įvery single time I shut down, hibernate or sleep my laptop, it goes through whatever process I initiated, then the power light goes out. I have an HP HP Spectre x360 Convertible 15-bl1XX laptop. I have been dealing with the exact same issue since February 15th, 2019. Please click “ Accept as Solution” if you feel my post solved your issue, it will help others find the solution.Ĭlick the “ Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! If the solution provided worked for you, please mark accepted solution for this post. Please contact HP support for service options. Refer this article to know more information about using HP support assistant. You update the latest drivers using HP support assistant. Finally shut down and power up the computer.Īlso, try updating Chipset driver and BIOS on your PC and check if it helps. Locate the option for running on battery and make sure it is set to never sleep.ħ. Now click "Change Advanced Power Settings".Ĥ. Next to the plan that is currently selected click "Change Plan Settings".ģ. Go to "Control Panel" and click the "Power Options".Ģ. Please contact HP support once you reach the US and they should have an expedited shipment arranged you should get the PC back within 5 to 6 business days.Īlso, you can try few steps recommended below.ġ. I understand you have sleep and shutdown issues with your PC.ĭid you make any software or hardware changes to your PC?Īs you mentioned you purchased this laptop from the US and you are going back to the US for 10 days and you need to know if the laptop can be fixed within 10 days. Hi! for stopping by the HP Support Forums! Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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